The customer service CRM software

The CRM unifies the diverse aspects of sales, marketing, customer service and technical support into a common platform

The customer service CRM software completely integrates the various facets of your existing and future client requirements. The CRM unifies the diverse aspects of sales, marketing, customer service and technical support into a common platform. Now your client-base can use a single platform for raising and resolving their queries and issues.

Organize and Manage Client Queries

The CRM stream lines the client queries from diverse channels into a common platform. The CRM can automatically consider and assigns leads to the concerned department, leaving no room for errors. The CRM processing ensures that the right persons are always attending to your client queries.

Seamless Integration with communication channels

The CRM system can be readily integrated with your existing communication platforms through custom API’s. You can streamline your client communications including Website, Social mediums, E-mails, SMS and offline channels. The customized call management integrations, delivers all your client calls to a single dashboard.

Manage Client Database

The CRM automates the maintenance and updation of your customer profile on its cloud database. The CRM allows you to collect and assimilate client queries, coming through diverse platforms into a single dashboard. It enables any one at your customer support channel to pick-up a conversation from the previous check-point.

Live agent and chat integration

The first thing that a customer looks for when they are digging into search engines about a brand/ company is their official website. Most businesses today have a live chat option on their website which facilitates on-the-spot query resolution. KAPTURE CRM comes with in-built APIs allowing you to design a backend system for live agents who can attend real-time queries and get them resolved to enhance customer experience to the next level.

What is Lorem Ipsum?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled.

What is Lorem Ipsum?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled.

What is Lorem Ipsum?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled.

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