Simplifying Customer Interaction Management And Resolving Customer Issues Could Not Get Faster
A HelpDesk Software
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Providing 24/7 Customer Service Could Not Be More Cost Friendly
An AI-Powered Conversational Bot
Devoted To Develop Solutions That Improve Business
Customer Experience
Generate quality leads for your business, bolster the relationship with your customers with every advancing interaction, and analyze customer behavior and trends to make more intelligent business decisions.
Explore our customizable and highly-scalable contact center solution, IP PBX system, Helpdesk Support system, Intelligent Chatbot and more.
Our Success
Stories
60+
Years Of Management
Team Experience
20+
Countries
Catered To
300+
Deployments
12+
Business Verticals
1 Million
Interactions
Handled / Day
Explore Our Solution Portfolio
A Multi-Channel Contact Center Solution
A Multi-Channel Contact Center Solution that unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform.
Simplifying Customer Support
Simplify customer interaction management by streamlining customer queries from various channels on one platform. Collaborate better, automate trivial tasks and improve overall efficiency & agent productivity.
An Intuitive Chatbot
Enhance customer engagement and improve overall CX. A conversational bot that provides 24/7 assistance to all your customers and renders a personalized touch to every interaction.
A Voice Recording Solution
Gain customer insights, monitor call quality, train employees and ensure compliance with a top-notch voice recording solution.
Unified Communications & Enterprise IP Telephony Solution
OpenPBX.io is a robust and flexible web interface to the very powerful and highly scalable IP PBX.
Thousands of Customers Trust Us
And some of them are
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CoverFox wanted to enhance their outbound calling process as with existing telephony system they were unable to fetch necessary outcomes. With our Multi-channel Communication System UCBox.io, we helped them automate and unify their outbound calling process.
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The client faced obstacles with their semi-automated collection bucket processes and operations, involving more than 200 employees in 24 locations across India while using traditional telephony solutions. The UCBOX platform was seamlessly integrated with HDFC’s Lead management system (LMS) and Oracle databases within the scope time. A Centralized system was set up for administration, supervision, reporting, and monitoring of more than 24 sites across India locations.
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The client was facing major call drop issues with their existing solution. Furthermore, they had multiple offices set up across India and thus required a centralized unified Contact Center management setup integrated with their Salesforce CRM. With UCBOX.io, we were able to seamlessly connect with the clients’ existing Salesforce CRM and also unify their in-house and BPO operations, spread across multiple locations in India.
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The client was facing frequent hardware changes and an unnecessarily high TCO due to their existing archaic telephony system, hardware & decentralized setup. we partnered with Sangoma Technologies and developed a robust and scalable solution using OpenPBX.io and its dynamic integration capabilities, which became the backbone for the client’s entire business communication.
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The Key Requirements of the Customer Audio Conference and the ability to create multiple conference rooms, Skype Integration and its inclusion as one of the communication channels. Our OpenPBX.io -UC platform which was centrally deployed at Pratham Enterprise Vadodara location and extended the platform’s access to their Mumbai setup over MPLS.
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019
