Devoted to Develop Solutions that Improve Business
Customer Experience
All our customer support solutions and innovations to help boost customer engagement & business visibility, and make agent job easy & efficient. Explore our customizable, highly-scalable on-premise and cloud-based solutions for contact center, IVR, helpdesk, intelligent chatbots and more.
Explore Our Solution Portfolio
Multi-channel Contact Center Solution
Taking intelligent experience to next level and creating a happy customer experience at every touch points with our innovative contact center solution.
Customer Support Ticketing System
With our easy to set up and use helpdesk software, make agent job and customer support handling easy and efficient. Boost agent productivity, automate support tasks and much more.
24*7 Conversational & An Intelligent BOT
Helping customers to do handle multiple things on their own. Make your business easily understandable to users with our chatbot solution and amplify consumer engagement.
Voice Recording
Solution
Record conversations and gain customer insights, train employees and prepare them for the future, easy compliance & complaint management and more.
Enterprise IP Telephony Solution
OpenPBX.io is a robust and flexible web interface to the very powerful and highly scalable IP PBX.
Thousands of Trusted Customers
and some of them are
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CoverFox wanted to enhance their outbound calling process as with existing telephony system they were unable to fetch necessary outcomes. With our Multi-channel Communication System UCBox.io, we helped them automate and unify their outbound calling process.
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The client faced obstacles with their semi-automated collection bucket processes and operations, involving more than 200 employees in 24 locations across India while using traditional telephony solutions. The UCBOX platform was seamlessly integrated with HDFC’s Lead management system (LMS) and Oracle databases within the scope time. A Centralized system was set up for administration, supervision, reporting, and monitoring of more than 24 sites across India locations.
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The client was facing major call drop issues with their existing solution. Furthermore, they had multiple offices set up across India and thus required a centralized unified Contact Center management setup integrated with their Salesforce CRM. With UCBOX.io, we were able to seamlessly connect with the clients’ existing Salesforce CRM and also unify their in-house and BPO operations, spread across multiple locations in India.
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The client was facing frequent hardware changes and an unnecessarily high TCO due to their existing archaic telephony system, hardware & decentralized setup. we partnered with Sangoma Technologies and developed a robust and scalable solution using OpenPBX.io and its dynamic integration capabilities, which became the backbone for the client’s entire business communication.
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The Key Requirements of the Customer Audio Conference and the ability to create multiple conference rooms, Skype Integration and its inclusion as one of the communication channels. Our OpenPBX.io -UC platform which was centrally deployed at Pratham Enterprise Vadodara location and extended the platform’s access to their Mumbai setup over MPLS.
