The Opportunity

Looking to launch your career in technical support? At Agami Tech, we’re enabling seamless communication for enterprise clients. We’re seeking a Technical Support Engineer who’s eager to solve real-world challenges, learn from industry experts, and contribute to mission-critical systems from day one.

What You’ll Do

Customer Support

  • Act as the first point of contact for client-reported issues and onsite technical queries
  • Perform basic troubleshooting and escalate complex issues to L2/L3 teams

Monitoring & Optimization

  • Monitor system performance and conduct basic capacity planning
  • Troubleshoot proactively to minimize downtime

Process Improvement

  • Identify repetitive tasks that can be automated
  • Maintain clear documentation and follow system maintenance best practices
  • Collaborate with product and engineering to enhance platform stability

What You Bring

  • Experience: 0–2 years in technical or customer support
  • Technical Skills:
    • Linux installation, configuration, and basic system admin
    • Familiarity with networking protocols (HTTP, SMTP, DNS, LDAP, etc.)
  • Communication: Strong verbal and written skills for client and internal interactions
  • Mindset: Quick learner, dependable, detail-oriented, and adaptable
  • Flexibility: Willing to travel or work in shifts, including weekends or on-call

Preferred Skills

  • Experience with tools like Jira or ticketing platforms
  • Exposure to VoIP, cloud environments, or scripting (Bash, Python)
  • Bachelor’s in Computer Science, Engineering, or related field

Why Join Us?

  • Learn & Grow: Hands-on training in cloud communications and VoIP
  • Real Impact: Support platforms used by leading enterprises
  • Team Culture: Work with skilled engineers in a supportive, fast-paced environment
  • Career Path: Build strong fundamentals for roles in DevOps, cloud, or telecom
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