The Opportunity
Looking to launch your career in technical support? At Agami Tech, we’re enabling seamless communication for enterprise clients. We’re seeking a Technical Support Engineer who’s eager to solve real-world challenges, learn from industry experts, and contribute to mission-critical systems from day one.
What You’ll Do
Customer Support
- Act as the first point of contact for client-reported issues and onsite technical queries
- Perform basic troubleshooting and escalate complex issues to L2/L3 teams
Monitoring & Optimization
- Monitor system performance and conduct basic capacity planning
- Troubleshoot proactively to minimize downtime
Process Improvement
- Identify repetitive tasks that can be automated
- Maintain clear documentation and follow system maintenance best practices
- Collaborate with product and engineering to enhance platform stability
What You Bring
- Experience: 0–2 years in technical or customer support
- Technical Skills:
- Linux installation, configuration, and basic system admin
- Familiarity with networking protocols (HTTP, SMTP, DNS, LDAP, etc.)
- Communication: Strong verbal and written skills for client and internal interactions
- Mindset: Quick learner, dependable, detail-oriented, and adaptable
- Flexibility: Willing to travel or work in shifts, including weekends or on-call
Preferred Skills
- Experience with tools like Jira or ticketing platforms
- Exposure to VoIP, cloud environments, or scripting (Bash, Python)
- Bachelor’s in Computer Science, Engineering, or related field
Why Join Us?
- Learn & Grow: Hands-on training in cloud communications and VoIP
- Real Impact: Support platforms used by leading enterprises
- Team Culture: Work with skilled engineers in a supportive, fast-paced environment
- Career Path: Build strong fundamentals for roles in DevOps, cloud, or telecom
300
